Monday, February 21, 2011 sucks

I chose practicing law in the Consumer Advocacy because I am a consumer.  I buy and sell products in the market, albeit I sell services.  But a service is still a widget!  And as a buyer, I have come across one merchandising avenue that I recommend avoiding, to wit:

I bought a pair of Motorola blue tooth headphones, the MOTOROKR S305. link to the Motorola S305s

When the new headphones arrived at my office, I was thrilled.  I took them home to read the directions and attached the charging cable.  By morning I could tell they were not working.  The red light, signaling "no charge" was still illuminated when my morning alarm went off.  The online trouble shooter guide indicated that I should charge the unit with an alternate charger.  Since Motorola products have a common USB charging cable, I was able to attempt the charging maneuver with an alternate cable (my Droid cable).  The new charger didn't work either.

The next step was to initiate the return process.  F_ _ _ K ME!  It took me a few days just to get to the post office.  The shipper did not use a separate shipping container that could have been used as a turn vessel; it was shipped in its own point of sale packaging, with a mail label directing its route to me.  So I had to go to the post office to buy a box, but not before buying the exact same unit at the Apple store, so I could return the unit in the specific original packaging (I had thrown away some critical packaging components when receiving the original unit, and using all original packaging appeared to be strictly required). 

By the time I mailed it from the U.S. post office, had to go there to procure a shipping box/envelope, I was past the 7 day return limit!  I was standing in the post office, looking up the return address and merchandise number when I perused the return policy, when I came across the seven day return limit.  That was when I realized that the whole thing was a scam.  The next question was whether arguing over a $48 piece of crap was worth fighting over.  And then comes the blog. ..  

Amazon, through their merchandising agent, Cell Haven, sent me a one line email indicating that I was screwed: "We regret to inform you that the item you have returned does not qualify for returns, for more details please click on the link below..."

Moral of the story: don't buy electronic gadgets from or Cell Haven.  Or at least buyer beware!  I hope you find this helpful when deciding whether or not to buy on line. My next "online" purchase will be through a retailer, selling online, but with a local brick and mortar store where I can conduct a return the old fashioned way.

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